How can we help you?
This is the official help guide for CSRScape - A contact center performance system.
New to CSRScape? Check out these articles to get started with our contact center performance tools.
Learn The Basics
Learn the basics of using CSRScape to help your contact center performance.
Explore The Features
CSRScape provides all the performance related tools you need for your contact center in a single platform. Let's take a tour of the features available.
Extend the power of CSRScape to improve performance in your contact center by integrating with other apps you use.
We've designed the admin side of CSRScape to be very simple, and easy to learn. Let's look at all the options available to configure and upload data.
Learn about some of the specific use cases we've identified for CSRScape and its role in driving contact center performance.
Check out our tips for improving contact center performance, and getting the most out of CSRScape.
A collection of frequently asked questions about the CSRScape contact center performance platform.
Example coaching questions
Examples of questions you can use in call center coaching sessions to help find opportunities and develop effective action plans with your agent.
How to start using CSRScape
CSRScape is a contact center performance system, bringing all the tools you need to monitor and drive performance in to a single application. Let's get started.
CSRScape provides scorecards and analytical views for your contact center performance data. Report across business units, locations, LOBs and much more.